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10. Corporate list of service letters

Summary

  1. Organisation and How the Services are Managed
  2. Identification of Those Responsible for Managing the Service
  3. Services Offered, Quality Commitments and Evaluation Tools
  4. Rights and duties of users
  5. Applicable Economic Regime
  6. Conditions for Access to the Services
  7. Usable Claim, Complaint or Suggestion Procedures for the Service Received
  8. Guidance Channels and Information about the Services
  9. Unit Responsible for the List and the Date of Approval/Update
  10. Corporate list of service letters

Here you can view the Corporate list of service letters approved by the Generalitat de Catalunya organisations which tell the public about the services they provide and the quality commitments they make when delivering them.

Customer Service Charters are a means of ensuring the quality of public services and are designed to make it easier for the public to exercise their rights effectively and enhance information, communication and transparency in service delivery.

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