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Ombudsman. Complaints, actions of office and consultations received. By subject matter

Ombudsman. Complaints, actions of office and consultations received. By subjects Catalonia. 2020
Complaints opened Actions of office Consultations Total
Social policies 4,085 159 3,934 8,178
Education and research 1,292 37 493 1,822
Infancy and adolescence 873 72 537 1,482
Health 872 13 876 1,761
Social services 870 13 1,009 1,892
Work and pensions 144 5 984 1,133
Discrimination 34 19 35 88
Public administration and taxes 2,268 33 1,522 3,823
Public administration 1,597 21 1,184 2,802
Taxes 671 12 338 1,021
Consumption 1,417 23 2,257 3,697
Territorial policies 2,734 50 1,251 4,035
Environment 1,779 27 444 2,250
Urbanism 682 8 277 967
Housing 273 15 530 818
Public security and justice 639 36 575 1,250
Culture and language 174 2 37 213
Other 0 0 589 589
Total 11,317 303 10,165 21,785
Source: Síndic de Greuges de Catalunya.
Note: Other: The private affairs stay out of the competences of the Catalan Ombudsman.

Last update: February 11, 2022.

Methodological note

Definition of concepts

Actions of office (SG)
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".