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Ombudsman. Complaints, actions of office and consultations received. By subject matter

Ombudsman. Complaints, actions of office and consultations received. By subjects Catalonia. 2010
Complaints opened Actions of office Consultations Total
Public administration and rights 1,173 6 2,061 3,240
Consumption 341 12 3,186 3,539
Culture and language 61 3 164 228
Education and research 608 20 923 1,551
Immigration 83 2 177 262
Infancy and adolescence 188 41 483 712
Environment 421 2 759 1,182
Ordering of the territory 877 5 1,493 2,375
Civic turnout 64 2 104 170
Health 357 11 831 1,199
Public security and justice 621 6 997 1,624
Social services 873 5 1,231 2,109
Work and pensions 131 3 485 619
Taxation 297 3 633 933
Private 0 0 1,761 1,761
Total 6,095 121 15,288 21,504
Source: Síndic de Greuges de Catalunya.
Note: Private: The private affairs stay out of the competences of the Catalan Ombudsman.

Last update: March 13, 2014.

Methodological note

Definition of concepts

Actions of office (SG)
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".