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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran 2020
Complaints opened Consultations Total
Alt Camp 53 41 94
Alt Empordà 113 113 226
Alt Penedès 126 152 278
Alt Urgell 8 12 20
Alta Ribagorça 3 3 6
Anoia 134 129 263
Aran 7 7 14
Bages 208 257 465
Baix Camp 144 138 282
Baix Ebre 70 52 122
Baix Empordà 90 108 198
Baix Llobregat 894 883 1,777
Baix Penedès 136 149 285
Barcelonès 2,730 3,234 5,964
Berguedà 60 38 98
Cerdanya 39 34 73
Conca de Barberà 25 29 54
Garraf 218 239 457
Garrigues 34 38 72
Garrotxa 37 43 80
Gironès 345 221 566
Maresme 545 605 1,150
Moianès 19 15 34
Montsià 41 46 87
Noguera 24 30 54
Osona 167 175 342
Pallars Jussà 7 6 13
Pallars Sobirà 12 6 18
Pla d'Urgell 28 43 71
Pla de l'Estany 28 22 50
Priorat 6 6 12
Ribera d'Ebre 18 13 31
Ripollès 14 17 31
Segarra 31 18 49
Segrià 181 162 343
Selva 168 220 388
Solsonès 19 11 30
Tarragonès 230 223 453
Terra Alta 5 7 12
Urgell 38 32 70
Vallès Occidental 1,141 927 2,068
Vallès Oriental 500 520 1,020
Complaints from another Autonomous Community 74 0 74
Electronic notification system 2,531 1,047 3,578
Queries from another country .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available
Catalonia 11,301 10,071 21,372
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.
(..) Confidential data, low reliability or not available.

Last update: February 11, 2022.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".