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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran 2019
Complaints opened Consultations Total
Alt Camp 74 43 117
Alt Empordà 118 104 222
Alt Penedès 141 122 263
Alt Urgell 20 19 39
Alta Ribagorça 4 5 9
Anoia 96 141 237
Aran 13 7 20
Bages 216 225 441
Baix Camp 211 98 309
Baix Ebre 57 57 114
Baix Empordà 102 103 205
Baix Llobregat 959 845 1,804
Baix Penedès 147 133 280
Barcelonès 2,637 3,189 5,826
Berguedà 47 38 85
Cerdanya 23 24 47
Conca de Barberà 24 18 42
Garraf 245 194 439
Garrigues 14 14 28
Garrotxa 42 40 82
Gironès 176 179 355
Maresme 555 501 1,056
Moianès 13 16 29
Montsià 34 41 75
Noguera 32 25 57
Osona 166 148 314
Pallars Jussà 18 10 28
Pallars Sobirà 16 5 21
Pla d'Urgell 21 23 44
Pla de l'Estany 28 35 63
Priorat 16 3 19
Ribera d'Ebre 16 15 31
Ripollès 10 14 24
Segarra 26 30 56
Segrià 181 121 302
Selva 175 170 345
Solsonès 15 7 22
Tarragonès 282 225 507
Terra Alta 15 14 29
Urgell 35 42 77
Vallès Occidental 1,160 767 1,927
Vallès Oriental 540 474 1,014
Complaints from another Autonomous Community 80 160 240
Electronic notification system 1,743 399 2,142
Queries from another country .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available .. Confidential data, low reliability or not available
Catalonia 10,543 8,843 19,386
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.
(..) Confidential data, low reliability or not available.

Last update: February 11, 2022.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".