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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2010
Complaints opened Consultations Total
Alt Camp 25 56 81
Alt Empordà 60 143 203
Alt Penedès 115 187 302
Alt Urgell 16 30 46
Alta Ribagorça 4 4 8
Anoia 82 186 268
Bages 158 253 411
Baix Camp 92 193 285
Baix Ebre 35 68 103
Baix Empordà 74 142 216
Baix Llobregat 696 1,108 1,804
Baix Penedès 84 137 221
Barcelonès 2,001 4,369 6,370
Berguedà 37 44 81
Cerdanya 12 31 43
Conca de Barberà 14 37 51
Garraf 192 320 512
Garrigues 11 32 43
Garrotxa 32 50 82
Gironès 129 199 328
Maresme 351 719 1,070
Montsià 31 68 99
Noguera 17 47 64
Osona 147 287 434
Pallars Jussà 15 14 29
Pallars Sobirà 8 28 36
Pla d'Urgell 11 29 40
Pla de l'Estany 21 33 54
Priorat 1 9 10
Ribera d'Ebre 11 19 30
Ripollès 8 21 29
Segarra 32 44 76
Segrià 135 195 330
Selva 113 309 422
Solsonès 12 14 26
Tarragonès 137 227 364
Terra Alta 12 15 27
Urgell 42 88 130
Val d'Aran 7 20 27
Vallès Occidental 671 1,288 1,959
Vallès Oriental 351 598 949
Catalonia 6,002 11,661 17,663
Metropolità 4,377 8,589 12,966
Comarques Gironines 437 897 1,334
Camp de Tarragona 353 659 1,012
Terres de l'Ebre 89 170 259
Ponent 248 435 683
Comarques Centrals 436 784 1,220
Alt Pirineu i Aran 62 127 189
Barcelona 4,798 9,357 14,155
Girona 447 924 1,371
Lleida 315 551 866
Tarragona 442 829 1,271
Complaints from rest of Spain 83 146 229
Complaints from abroad 10 20 30
Not stated 0 3,461 3,461
Total 6,095 15,288 21,383
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".