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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2007
Complaints opened Consultations Total
Alt Camp 15 42 57
Alt Empordà 75 117 192
Alt Penedès 129 193 322
Alt Urgell 9 23 32
Alta Ribagorça 2 2 4
Anoia 79 144 223
Bages 138 239 377
Baix Camp 98 181 279
Baix Ebre 38 55 93
Baix Empordà 56 104 160
Baix Llobregat 489 887 1,376
Baix Penedès 62 166 228
Barcelonès 1,748 4,038 5,786
Berguedà 33 58 91
Cerdanya 19 23 42
Conca de Barberà 9 15 24
Garraf 94 326 420
Garrigues 5 21 26
Garrotxa 20 35 55
Gironès 118 195 313
Maresme 301 557 858
Montsià 19 49 68
Noguera 32 38 70
Osona 112 183 295
Pallars Jussà 11 21 32
Pallars Sobirà 18 5 23
Pla d'Urgell 17 24 41
Pla de l'Estany 17 19 36
Priorat 4 14 18
Ribera d'Ebre 15 28 43
Ripollès 18 23 41
Segarra 9 25 34
Segrià 113 129 242
Selva 85 157 242
Solsonès 7 11 18
Tarragonès 193 314 507
Terra Alta 8 9 17
Urgell 28 43 71
Val d'Aran 3 6 9
Vallès Occidental 604 942 1,546
Vallès Oriental 330 467 797
Catalonia 5,180 9,928 15,108
Metropolità 3,695 7,410 11,105
Comarques Gironines 389 650 1,039
Camp de Tarragona 381 732 1,113
Terres de l'Ebre 80 141 221
Ponent 204 280 484
Comarques Centrals 369 635 1,004
Alt Pirineu i Aran 62 80 142
Barcelona 4,061 8,039 12,100
Girona 406 680 1,086
Lleida 252 336 588
Tarragona 461 873 1,334
Complaints from rest of Spain 82 12 94
Complaints from abroad 13 7 20
Not stated 24 6,452 6,476
Total 5,299 16,399 21,698
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".