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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2005
Complaints opened Consultations Total
Alt Camp 18 20 38
Alt Empordà 45 48 93
Alt Penedès 46 50 96
Alt Urgell 8 6 14
Alta Ribagorça 21 2 23
Anoia 45 56 101
Bages 93 79 172
Baix Camp 70 39 109
Baix Ebre 31 17 48
Baix Empordà 40 37 77
Baix Llobregat 339 290 629
Baix Penedès 31 37 68
Barcelonès 1,256 1,472 2,728
Berguedà 31 31 62
Cerdanya 8 6 14
Conca de Barberà 6 6 12
Garraf 40 61 101
Garrigues 9 8 17
Garrotxa 16 15 31
Gironès 78 71 149
Maresme 172 156 328
Montsià 17 9 26
Noguera 11 8 19
Osona 62 57 119
Pallars Jussà 21 10 31
Pallars Sobirà 16 1 17
Pla d'Urgell 9 5 14
Pla de l'Estany 8 7 15
Priorat 4 1 5
Ribera d'Ebre 18 10 28
Ripollès 7 10 17
Segarra 10 6 16
Segrià 90 37 127
Selva 82 66 148
Solsonès 5 4 9
Tarragonès 86 69 155
Terra Alta 6 3 9
Urgell 20 10 30
Val d'Aran 4 4 8
Vallès Occidental 268 246 514
Vallès Oriental 277 207 484
Catalonia 3,424 3,277 6,701
Metropolità 2,398 2,482 4,880
Comarques Gironines 276 254 530
Camp de Tarragona 215 172 387
Terres de l'Ebre 72 39 111
Ponent 149 74 223
Comarques Centrals 236 227 463
Alt Pirineu i Aran 78 29 107
Barcelona 2,629 2,705 5,334
Girona 283 257 540
Lleida 225 104 329
Tarragona 287 211 498
Complaints from rest of Spain 62 38 100
Complaints from abroad 11 6 17
Not stated 120 1,354 1,474
Total 3,617 4,675 8,292
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".