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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties, areas and provinces 2004
Complaints opened Consultations Total
Alt Camp 14 8 22
Alt Empordà 23 20 43
Alt Penedès 37 33 70
Alt Urgell 4 7 11
Alta Ribagorça 2 0 2
Anoia 36 32 68
Bages 55 36 91
Baix Camp 31 21 52
Baix Ebre 25 7 32
Baix Empordà 31 18 49
Baix Llobregat 237 186 423
Baix Penedès 28 18 46
Barcelonès 1,118 749 1,867
Berguedà 25 10 35
Cerdanya 6 1 7
Conca de Barberà 8 4 12
Garraf 58 36 94
Garrigues 10 3 13
Garrotxa 8 4 12
Gironès 48 23 71
Maresme 118 117 235
Montsià 20 3 23
Noguera 6 2 8
Osona 38 28 66
Pallars Jussà 10 4 14
Pallars Sobirà 38 8 46
Pla d'Urgell 7 3 10
Pla de l'Estany 3 2 5
Priorat 1 3 4
Ribera d'Ebre 4 3 7
Ripollès 1 7 8
Segarra 7 5 12
Segrià 36 26 62
Selva 47 15 62
Solsonès 5 1 6
Tarragonès 59 34 93
Terra Alta 3 4 7
Urgell 5 7 12
Val d'Aran 2 0 2
Vallès Occidental 314 194 508
Vallès Oriental 104 114 218
Catalonia 2,632 1,796 4,428
Metropolità 1,986 1,429 3,415
Comarques Gironines 161 89 250
Camp de Tarragona 141 88 229
Terres de l'Ebre 52 17 69
Ponent 71 46 117
Comarques Centrals 159 107 266
Alt Pirineu i Aran 62 20 82
Barcelona 2,140 1,535 3,675
Girona 171 91 262
Lleida 128 65 193
Tarragona 193 105 298
Complaints from rest of Spain 20 52 72
Complaints from abroad 1 6 7
Not stated 506 211 717
Total 3,159 2,065 5,224
Source: Síndic de Greuges de Catalunya.
Note: Does not include actions of office.

Last update: March 11, 2014.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

Unavailable information is represented using the symbol ":". When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".