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Ombudsman. Complaints and consultations received. Counties and Aran, and provinces

Ombudsman. Complaints and consultations received. Counties and Aran 2022
Complaints opened Consultations Total
Alt Camp 49 66 115
Alt Empordà 134 127 261
Alt Penedès 121 164 285
Alt Urgell 20 27 47
Alta Ribagorça 6 4 10
Anoia 128 159 287
Aran 10 19 29
Bages 303 403 706
Baix Camp 179 178 357
Baix Ebre 62 69 131
Baix Empordà 81 149 230
Baix Llobregat 902 1,119 2,021
Baix Penedès 172 246 418
Barcelonès 2,418 3,471 5,889
Berguedà 63 81 144
Cerdanya 24 34 58
Conca de Barberà 16 15 31
Garraf 231 312 543
Garrigues 22 38 60
Garrotxa 46 63 109
Gironès 161 212 373
Maresme 616 757 1,373
Moianès 14 15 29
Montsià 54 71 125
Noguera 29 38 67
Osona 181 156 337
Pallars Jussà 11 19 30
Pallars Sobirà 16 14 30
Pla d'Urgell 31 45 76
Pla de l'Estany 24 30 54
Priorat 11 7 18
Ribera d'Ebre 15 27 42
Ripollès 32 20 52
Segarra 23 34 57
Segrià 185 207 392
Selva 190 198 388
Solsonès 13 10 23
Tarragonès 316 360 676
Terra Alta 13 18 31
Urgell 35 50 85
Vallès Occidental 962 1,108 2,070
Vallès Oriental 563 650 1,213
Complaints from another Autonomous Community 63 70 133
Electronic notification system 1,408 2,510 3,918
Queries from another country 0 11 11
Catalonia 9,953 13,381 23,334
Source: Síndic de Greuges de Catalunya.
Note: No s'hi inclouen les actuacions d'ofici.

Last update: March 8, 2023.

Methodological note

Definition of concepts

Consultation (SG)
Request for information made by legitimated people, entities or institutions to the Catalan Ombudsman.
Complaint
Request for ex-officio action are meant to urge the Catalan Ombudsman to investigate events in which the activity or inactivity attributable to administrations, bodies, companies or persons may have violated constitutional or statutory rights or freedoms.
Ombudsman
Institution responsible for the protection of fundamental rights and freedoms of citizens. Its powers of supervision the activity of the public administration of the Government and the public or private organizations or linked to it, private companies that manage public services or carry out activities of general or universal . The Ombudsman is also the mechanism for the prevention of torture and cruel, inhuman or degrading treatment, as is called for in the Optional Protocol to the United Nations Convention.

Methodological aspects

Law 24/2009, of December 23, on the Catalan Ombudsman(DOGC no. 5536 - 30/12/2009), to designate the Catalan Ombudsman as the Catalan authority for the prevention of torture and other cruel, inhuman or degrading punishment.Elected to three-fifths of Parliament is politically independent. Not depend on any government and act with objectivity, independence and freedom of opinion. Each term lasts for nine years.

The Catalan Ombudsman works to ensure that persons' rights are respected. He/she attends to all consultations and guides interests regarding the best procedures that should be observed to resolve the problem. His/her competences are limited, so they cannot intervene, for example, in conflicts between private parties.

Any natural or legal person is entitled to address to Catalan Ombudsman, no assistance from an attorney or procedural representation shall be necessary. The Catalan Ombudsman's activity is free of charge for the interested party.

When the value is lower than that of the minimum unit to be able to estimate the statistical operation or if it effects statistical confidentiality, the symbol used is "..".